New to importing?
We’ll walk you through it — what you need, what to watch for, and how to stay out of trouble. No jargon, no judgment.
Tired of chasing your broker for answers?
You shouldn’t have to wonder if your shipment is stuck. We respond in hours, not weeks.
Juggling five brokers and losing track of your own compliance?
Every broker has a different system and a different gap. We bring it all into one place.
Referring a client who needs more than a standard broker can give?
Attorneys and freight forwarders send us their toughest compliance cases because they trust the follow-through.
Fewer than 10 brokers nationally actively pursue small drawback claims under $100,000 — Mercantile is one of them.
Over $10M recovered in CAPE refunds for clients (cumulative, across the client base).
All client activity managed through one centralized, transparent portal — Monday.com.
Member: NCBFAA, Women in International Trade (WIIT), and the U.S. Chamber of Commerce.
We answer. We analyze. We act.
Answers in hours, not weeks, from someone who already knows your account.
We know the rules. We know the people.
Relationships at CBP that turn an eight-month wait into a matter of days.
Find the money you’re leaving behind.
Duty drawback, CAPE, and Section 301 refunds — recovered for clients, with drawback refunds up to $250,000. Larger drawback claims are referred to a trusted partner.
One system. One partner. No gaps.
Every client’s customs activity lives in one trackable place, so nothing falls through the cracks.
One client spent eight months trying to get an ACE portal account set up on their own. Mercantile got it done in a matter of days — the kind of result that comes from real relationships at CBP, not just knowing the rulebook.
Mercantile has also won clients away from major global brokers who couldn’t answer repeated ISF questions — because sometimes the difference between brokers isn’t expertise, it’s whether anyone calls you back.
